CUSTOMER SUPPORT

Don’t worry, help is here. You can contact us on the email shown below, or simply send us a message in the chat function on Facebook. Don’t hesitate to contact us if you have any questions regarding Westin Fishing, our products or if you simply just need a little advice on choosing the right products, suiting your exact needs. Whether you choose to contact us one way or the other, we will do our very best to answer you as soon as possible!

Contact
Fairpoint Outdoors A/S
Gydevang 4
3450 Allerød
Denmark

Telephone: +45 48 10 38 00
E-mail: info@westin-fishing.com
Click here to contact us on Facebook

Opening hours:
Monday - Thursday: 9:00 - 16:00
Friday: 9:00 - 14:00

General sales and ordering information
Our full product range is not available for online ordering through our own website https://www.westin-fishing.com/.
However, it is possible to order our product range within Clothing & Merchandise. If you seek to buy other of our products, we still refer to visiting our dealers across the world either online or physically.
You can find your local dealers or online shops through our Where to buy map. Be aware that not all shops shown on the map, have our full product range in stock.

Order confirmation and shipping details
When ordering a package from Westin Fishing you will receive an email-receipt showing our receival of the order.
The order will not be a binding agreement of purchase before you have received an order confirmation including or invoice. In case your order is not in stock, you will receive an email regarding that, as soon as possible.
All orders will be shipped out from our stock warehouse, located in Denmark on the above shown address. The shipping costs will vary depending on where the world the package is to be sent to.
When prepaying by credit card or similar, the exact shipping cost will be shown in the checkout-section before you complete your order.

Returns 
Clothing and Accessories bought on www.westin-fishing.com may be returned within 14 days, starting from the day you recieved the package. If you wish to return your package, simply read and follow the instructions on letter included in your package or write a mail to info@westin-fishing.com with “returns” as topic. The items must be returned unused and with all the origrnal tags and/or packaging.
Westin Fishing do not refund shipping costs related to returned items unless the issue is related to defects or other warranty matters. 

Warranty & claims
Should some of your items bought on www.westin-fishing.com fail due to workmanship or materials, or do our products not live up to your expectations, we urge you to contact us. In that way we can find the best solution to correct the issue!